Viewing 15 posts - 1 through 15 (of 17 total)
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  • #37709

    Larry T
    Participant

    Anycam doesn’t play back the recorded videos.
    I click “View Recordings”, the files load but no video, no matter the video length as soon as I click “Play” it immediately jumps to the end (split second) black screen, no video.
    A clean install of the software doesn’t help.
    I am able to play the files in VLC and 5KPlayer no Anycam playback.
    I have installed the software on 2 different computers with the same results. I will send the config,xml, settings.xml and the log file in an email to support@anycam.tech in the hope you can determine the problem.
    Thanks in advance.
    Larry

    #37710

    Support Team
    Keymaster

    Hello, Larry.

    It seems, there is no codec to play mpeg4 video.
    Here are the packs that contain this codec:
    K-Lite — https://codecguide.com/download_k-lite_codec_pack_basic.htm
    LAV Filters — https://www.videohelp.com/software/LAV-Filters

    Try installing one of these, this should help.

    #37711

    Larry T
    Participant

    I attempted to install K-Lite codecs but it wouldn’t install because I already had LAV Filters installed.
    I then upgraded my LAV Filters from 0.71 to 0.731 and set it as the source filter for audio and video codecs.
    I then recorded a 1 min. video, then “Review Recordings” – it showed “Converting new files” – waited until converted – I then played the video O.K., I thought it was fixed – but was unable to view the video again – same as before – jumped to end of video.
    I closed Anycam and restarted – attempted to play recording – same results.
    Am I configuring something wrong or is there a problem with AnyCam_Setup_2.4.5.6 I was given on 11-18-2018?
    Any help on this?
    Larry

    #37712

    Larry T
    Participant

    P.S.
    Were the config,xml, settings.xml and the log file I sent earlier of any help to you?
    Larry

    #37713

    Support Team
    Keymaster

    Yes, these files helped in diagnosing the error.
    Could you please send the log files again and additionally send one of the videos that are not played?

    #37714

    Larry T
    Participant

    The log file and video have been sent via email as requested.
    Larry

    #37715

    Support Team
    Keymaster

    Ok, thanks for the files you sent

    To fix this issue please try to update Windows Media Player installed on your PC:
    https://www.microsoft.com/en-us/download/details.aspx?id=7468

    #37716

    Larry T
    Participant

    I thought you were onto something because I am able to play the files in VLC and 5KPlayer but not Anycam playback or Windows Media Player.
    I downloaded that update, when I attempted to install it the installer stated “The update is not applicable to your computer”
    That update if for Windows Media Player 11 for an older OS such as Vista.
    I am running Windows 7 Pro, I checked with Windows Update, there isn’t an update available for WMP 12
    Other suggestions.
    Larry

    #37717

    Larry T
    Participant

    I have other .MP4 files that play fine on WMP 12 just not the Anycam .MP4 files.
    To me that would suggest there is a problem with the Anycam video recorder/converter?
    Larry

    #37718

    Support Team
    Keymaster

    Unfortunately, we cannot reproduce the issue.
    Do I understand correctly that the video you sent earlier does not play in WMP 12?
    What error does the media player show?

    #37719

    Larry T
    Participant

    Correct, the video I sent won’t play in WMP 12, it was created on Anycam.
    No error is shown, I open the file, WMP loads, the background flashes black for an instant, then the WMP shows
    “Play again”
    “Go to Library”
    “Play previous list”
    It reacts the same way when played on with Anycam viewer.
    The MP4 video files created on Anycam won’t play in WMP.
    Other MP4 files I have play fine on WMP 12.
    I will email one of the other MP4 files that play on WMP 12.
    Larry

    #37720

    Support Team
    Keymaster

    I received the file. Thanks, we will try to figure it out.

    #37721

    Support Team
    Keymaster

    In addition, could you please send us two configuration files:
    C:\Users\[USER_NAME]\AppData\Local\AnyCam\config.xml
    and
    C:\Users\[USER_NAME]\AppData\Local\AnyCam\settings.xml

    #37722

    Larry T
    Participant

    The configuration files have been sent.
    Larry

    #37723

    Support Team
    Keymaster

    Larry, please additionally check if the ffdshow codec is installed on your PC.

    ffdshow codec

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